Returns and Refunds Policy
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). We do not accept returns whatsoever on frozen bait, live fish and worms nor do we accept returns or refund claims due to any error of the shipper (FedEx) such as late delivery or lost and damaged packages. We also DO NOT refund shipping costs for any reason whatsoever. Shipping costs are paid directly to the shipper. We do not profit in any way from shipping. These claims must be directed to the shipper. Please keep in mind that all shipments are recorded to reflect the exact time and day of delivery. In addition, when ordering any frozen or live products we will only guarantee shipments when using an overnight shipping option, especially during the warmer months, and only if accepted in person on the first delivery attempt. You or a representative MUST be present to accept your shipment when it is delivered on first delivery attempt. We do not guarantee any frozen or live products that are shipped using any method other than overnight nor do we guarantee any frozen or live products that are left outside due to nobody being present to accept delivery. There are no exceptions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at 888-746-7375 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the United States. Note that there are restrictions on some products. Orders are normally shipped within 24 hours of receipt of completed payment, not including holidays or orders received after shipping pickup on Thursday. For example, if an order is placed on Friday, it will be shipped the following Monday unless it is a holiday at which time it will ship the following Tuesday. Also, this does not mean that an order placed on Thursday afternoon is considered a Thursday order unless it is placed before our shipping cut-off time. It will be considered a Friday order and will be shipped on Monday.
When you place an order, real-time shipping costs will be provided for you based on the availability of your items and the shipping options you choose. Shipping date estimates may also appear on the shipping quotes page. Shipping quotes are based on the exact costs provided by the shipper. Ayers & Sons Fish Distributors does not add any fees to shipping costs nor do we profit anything from shipping.
By placing an order with Ayers & Sons Fish Distributors you are agreeing in full to all of the above policies.